AI IT Service Request Assistant
Summarise the issue with its technical context. Identify missing diagnostic questions and the relevant service without asking employees to disclose passwords.
Share your requirements so we can assess relevant products and any custom development needed.
Tell us your needsIT and Internal Knowledge Systems
Route IT requests with technical context, make internal knowledge accessible within permissions and prepare system alerts for review.
SOLUTIONS FOR IT and Internal Knowledge Systems
Explore the solution that fits your needs. Features, usage and integration options are explained on each product page.
Summarise the issue with its technical context. Identify missing diagnostic questions and the relevant service without asking employees to disclose passwords.
Instead of searching across scattered policies and procedures, employees can receive sourced answer drafts from documents they are authorised to read, with the document version visible.
Group source alerts with service context. Prepare an incident summary explaining possible connections while keeping priority and response decisions with operations.
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Examples from enterprise web, mobile and platform projects by Basamak Bilişim, the team behind Otematik.
WHY OTEMATIK
AI-assisted review, suitable integrations and one team for setup and support.
Organise the technical information needed to handle the request.
Keep the document version used in the answer visible.
Prepare a source-backed handoff to the responsible technical team.
LET’S FIND YOUR BEST-FIT SOLUTION
Tell us how your IT and Internal Knowledge Systems team works today. Let’s define the products and implementation scope together.