AI responses
Prepare answers using approved product knowledge and the conversation context.
OTEMATIK AI · Sales
Turn WhatsApp enquiries into informed sales conversations.
Build a WhatsApp workflow that answers from approved product knowledge, gathers requirements and hands conversations to your team with context.
- Done-for-you setup
- CRM connectivity options
- Ongoing management
WhatsApp AI Sales AssistantExample workspace
AI responses
Lead qualification
KEY FEATURES
What this product will handle for your team.
Practical capabilities with a clear role in your workflow.
Lead qualification
Identify request intent and priority to support your team's assessment.
Human handoff
Hand conversations to the responsible team member with the details already collected.
CRM connectivity
Assess access, field mapping and permissions before connecting the workflow to a CRM.
USE CASES
How could this fit your day-to-day work?
Explore the need, the proposed approach and your team's role.
SELECTED USE CASE
Appointment enquiries for clinics and beauty services
- 01THE NEED
I would like to send an appointment request for a treatment.
- 02AI APPROACH
Which service and time would you prefer? I can collect those details and prepare your appointment request for our team to approve.
- 03NEXT STEP
An appointment request prepared for team review
SELECTED USE CASE
Clarifying a property enquiry
- 01THE NEED
I am looking for a property in my preferred area and budget.
- 02AI APPROACH
Could you share the area, budget and number of rooms you need? I can collect those details and hand the conversation to the property agent.
- 03NEXT STEP
A property enquiry ready for the agent to assess
SELECTED USE CASE
Answering a shopper’s product question
- 01THE NEED
Would this product suit my requirements?
- 02AI APPROACH
How do you intend to use the product? I can compare your needs against approved product information and refer missing details to the product team.
- 03NEXT STEP
Product information and questions flagged for team review
SELECTED USE CASE
Clarifying a service enquiry before quotation
- 01THE NEED
I would like a service quotation for our business.
- 02AI APPROACH
Could you describe the service you need and your current process? I can prepare your enquiry for the team responsible for quotations.
- 03NEXT STEP
A service enquiry prepared for quotation review
CUSTOMER EXPERIENCES
Experiences from our customers.
Hear from customers using the product in their business workflows.
★★★★★
It instantly turns customer enquiries received outside working hours into sales. Our WhatsApp conversion rates increased by 35% from the very first month.
Ece TunalıModasphere Tekstil
★★★★★
It presents product catalogues and stock information to customers like a sales specialist. Our sales team's workload has become incredibly lighter.
Burak DağlıVitrinMobilya
The experiences shared reflect each customer’s individual project scope.
OTEMATIK · NEXT STEP
Adapt this workflow to your business.
YOUR QUESTIONS
What to know before implementation.
Review the product scope, connection requirements and approval points.
How does this solution work?
Customers wait for answers while your team gathers the same details again.
Receive the question and clarify the need using approved knowledge. Prepare product or service suggestions within the agreed scope, then hand the conversation details to sales where needed.
After-hours inquiries
Inquiries arriving outside business hours remain unanswered until morning.
Repeated questions
Your team answers the same price and product questions all day.
Scattered follow-up
It is difficult to understand which conversations become sales.
Source and need
Customer WhatsApp messages and approved product descriptions.
Does the assistant handle every part of a sale?
The assistant answers product questions from approved information, gathers requirements and hands conversations to your team. Authorised staff retain control over custom quotations, exceptions and sales approvals.
Can we change replies and handoff rules?
Business knowledge, FAQs and human handoff conditions can be managed as part of the tailored solution. Available controls depend on the final scope.
What is included in the scope and outputs?
Product-grounded responses and a sales handoff note summarising the customer's requirements.
A greeting and handoff workflow scoped after verifying WhatsApp Business account access and messaging permissions.
Before setup, we review WhatsApp Business eligibility, messaging permissions and team handoff rules. Third-party access or approval is not assumed.
How do quoting, setup and connections work?
The proposal is based on conversation scope, message volume and required connections.
WhatsApp Business Platform setup requires a joint review of account eligibility, messaging permissions and API access.
WhatsApp, Google, Microsoft, HubSpot, Salesforce, Shopify. Platform names are examples, not statements of partnership or verified integration. Compatibility and connection scope require separate review.
WhatsApp Business
Evaluate the channel connection for incoming conversations and response flows.
CRM and follow-up
Qualified opportunities can be linked to your customer tracking system.
Team handoff
Relevant messages and summaries are routed to the right team.
Custom workflows
Questions, approvals and follow-up steps are configured for your business.
Complete a short form.
Share your contact details and goals in a few lines.
Define the requirements.
Our team reviews your message volume and integrations with you.
Plan the launch.
Agree an implementation timeline based on approvals and integrations.
Can we keep our existing WhatsApp number?
Eligibility depends on your WhatsApp Business Platform setup, current account and Meta requirements. We assess these before recommending a configuration.
Can it connect to our CRM?
We can evaluate integrations for many CRM and workflow tools. Feasibility depends on the APIs and access your systems provide.
How long does WhatsApp Business API approval take and who manages it?
Approval depends on Meta account status and requirements. Application and setup are planned as part of the proposal.
Which CRM platforms are supported?
Systems with suitable APIs are evaluated. Compatibility is confirmed based on the CRM capabilities.
Which steps belong to AI and your team?
Intelligent review
Identify the product being discussed, find relevant approved details and clarify missing requirements.
Proposed output
A product-grounded response draft and a contextual handoff to sales.
Team review
The product owner verifies knowledge scope and answer/handoff rules.
Business rules
Message transport, permission checks and assignment rules are not AI.
How are data, access and security handled?
Human handoff and access rules are configured around your workflows. Data processing is planned with applicable privacy requirements in mind.
Human handoff
Access & rules
Workflow tracking
Your information is collected to review your request and contact you about it. This form does not collect marketing permission. Please do not share sensitive personal information.
How is data protected and is the service privacy-compliant?
Hosting, access, transfers and retention are agreed before setup. Data protection responsibilities are defined contractually.
What are the pricing and usage terms?
How is pricing determined?
We prepare a tailored proposal based on conversation scope, WhatsApp setup, integrations and management support. Messaging platform fees may apply separately.
What are the contract and cancellation terms?
Terms are specified in the proposal and agreement based on the service scope.
OTEMATIK · NEXT STEP
Build your WhatsApp workflow with Otematik.
Plan customer messages, your knowledge scope and team handoffs together. Implementation and management line items are agreed in the proposal.