Sales
Appointment enquiries for clinics and beauty services
A clinic receives an appointment enquiry on WhatsApp without the service or preferred time.
Supporting Otematik productWhatsApp AI Sales Assistant
Explore this use caseOTEMATIK AI · Automation use cases for business
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Sales
Clarifying a property enquiry
A property enquiry arrives without a location or budget, leaving the agent short of details for the first conversation.
Supporting Otematik productWhatsApp AI Sales Assistant
Explore this use caseSales
Answering a shopper’s product question
A shopper asks whether a product will suit them, but the short message does not explain the features they need.
Supporting Otematik productWhatsApp AI Sales Assistant
Explore this use caseSales
Prepare a B2B project request for quotation
A customer requests several services for a project, and the salesperson needs to establish scope and pricing sources.
Supporting Otematik productAI Quote Preparation
Explore this use caseSales
Revise a quotation after a scope change
A customer wants to remove an item and compare an alternative scope.
Supporting Otematik productAI Quote Preparation
Explore this use caseSales
Follow up a pending quotation discussion
A quotation has been sent, but no one has recorded who should act after the last conversation.
Supporting Otematik productAI Sales Opportunity Follow-Up
Explore this use caseSales
Review opportunities without an assigned owner
Some imported opportunities have neither an owner nor a next action.
Supporting Otematik productAI Sales Opportunity Follow-Up
Explore this use caseCustomer Communications
Route a clinic enquiry to the right department
A caller does not know which department handles their appointment enquiry, and reception has to repeat routine questions.
Supporting Otematik productAI Phone Assistant
Explore this use caseCustomer Communications
Guide visitors to the right service
A visitor cannot tell two similar services apart and hesitates to make an enquiry.
Supporting Otematik productWebsite AI Assistant
Explore this use caseCustomer Communications
Handle a pricing question without guessing
A visitor requests a price for a service not listed in the site's approved content.
Supporting Otematik productWebsite AI Assistant
Explore this use caseCustomer Communications
Review the same request across two channels
A customer sends the same question through the website and a messaging channel, creating two separate threads for the team.
Supporting Otematik productMultichannel Message Reception and Routing
Explore this use caseCustomer Communications
Hand a channel-specific support enquiry to its owner
A customer uses a messaging channel to ask for after-sales support.
Supporting Otematik productMultichannel Message Reception and Routing
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