AI-ASSISTED AUTOMATION · IT & Technology Operations

Keep critical incidents visible amid alert noise.

Deduplicate monitoring alerts, assess severity and escalate critical incidents according to on-call coverage.

  • Aggregate monitoring alerts.
  • Group related signals.
  • Escalate by severity and on-call rules.

Tell us what you need; we will define the scope and setup steps with you.

★★★★★Explore customer experiences
IT Incident Triage & EscalationExample workspace
Route a critical alert to the current on-call ownerIllustrative workspace
An alert points to a previous on-call ownerReview draft
Input
Monitoring alerts, severity rules and on-call roster
Action / check
Verify duplicates, severity and the current owner
Output
An incident record for escalation to the on-call owner
Source: Monitoring events and authorized on-call schedule
Alert deduplication
Severity assessment

KEY FEATURES

What this product will handle for your team.

Practical capabilities with a clear role in your workflow.

Alert deduplication

Aggregate monitoring alerts.

Severity assessment

Group related signals.

On-call escalation

Escalate by severity and on-call rules.

USE CASES

How could this fit your day-to-day work?

Explore the need, the proposed approach and your team's role.

SELECTED USE CASE

Hundreds of alerts from one source

  1. 01
    THE NEED

    Monitoring generates hundreds of alerts for one fault, hiding the incident that matters.

  2. 02
    AI APPROACH

    Group related signals into one incident, assess impact and notify the accountable on-call team.

  3. 03
    NEXT STEP

    Deliverable: Incident priority and escalation record. Success metric: Critical incident detection and escalation time.

CUSTOMER EXPERIENCES

Experiences from our customers.

Hear from customers using the product in their business workflows.

★★★★★
It filters false alarms from 50 thousand daily logs and system alerts and displays only genuine threats. A lifesaver.
Onur CanpolatSiber Güvenlik Operasyon Merkezi (SOC)
★★★★★
It detects server CPU spikes or memory leaks in advance and notifies the relevant DevOps engineer before a 'critical fault' occurs.
Sinem ÖzerBulut Sunucu Yönetimi

The experiences shared reflect each customer’s individual project scope.

OTEMATIK · NEXT STEP

Adapt this workflow to your business.

Request a quote and setup

YOUR QUESTIONS

What to know before implementation.

Review the product scope, connection requirements and approval points.

How does this solution work?

Alert floods obscure critical system incidents.

Source and need

Monitoring generates hundreds of alerts for one fault, hiding the incident that matters.

Are incidents automatically resolved?

Triage and escalation come first; consequential remediation requires authorization.

What is included in the scope and outputs?

Deliverable: Incident priority and escalation record. Success metric: Critical incident detection and escalation time.

Deliverable: A critical alert rerouted to the current on-call owner with timing recorded.

Implementation is scoped after checking access and data in the customer’s systems; no prebuilt connection is assumed.

How do quoting, setup and connections work?

Let’s define the scope together.

Workflow setup, integration assessment for suitable systems, testing, monitoring and ongoing management. Core deliverable: Incident priority and escalation record.

monitoring alerts, incident management and on-call/escalation roster

Which steps belong to AI and your team?

Analysis and workflow

Group related signals into one incident, assess impact and notify the accountable on-call team.

Proposed output

Deliverable: Incident priority and escalation record. Success metric: Critical incident detection and escalation time.

Team review

Authorization, approval steps and exception owners are agreed with your team during setup.

Business rules

Implementation is scoped after checking access and data in the customer’s systems; no prebuilt connection is assumed.

How are data, access and security handled?

Your information is collected to review your request and contact you about it. This form does not collect marketing permission. Please do not share sensitive personal information.

What data and systems are needed for alert deduplication?

Setup reviews access to monitoring alerts, incident management and on-call/escalation roster. Data scope, permissions and transfer methods depend on the client environment; a ready-made connector is not assumed.

OTEMATIK · NEXT STEP

Let’s define the right scope for your business.

Share your current process and required connections. Our team will help define the implementation scope and next steps.

AI-ASSISTED AUTOMATION

Tell us what you need to implement.

Tell us what you need and how your team works today. We will review scope, required connections and implementation steps with you.

Inquiry subject: IT Incident Triage & Escalation

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