Customer Experience & Support

Route each customer request with the context your team needs.

Manage conversations, support, complaints and appointments using your business knowledge, authorization rules and available capacity.

Request a quote and setup Explore solutions6 solutions

Tell us what you need; we will define the scope and setup steps with you.

AI Phone AssistantIllustrative workspace

Answer calls using approved information, capture the reason for contact and hand off cases requiring an agent.

Source: Product-specific workspace

SOLUTIONS FOR Customer Experience & Support

Explore solutions for Customer Experience & Support.

Explore the solution that fits your needs. Features, usage and integration options are explained on each product page.

6 solutions

Customer Experience & Support

AI Phone Assistant

Answer calls using approved information, capture the reason for contact and hand off cases requiring an agent.

Customer Experience & Support

Support handoff when evidence is missingIllustrative workspace

A support request not covered by the knowledge base

Input

Support message and approved knowledge base

Output

A case with the knowledge gap ready for agent handoff

Action / check · Check topic, priority and source coverage

Hand off to an agent instead of inventing an unsupported answer.

Customer Support Automation

Classify incoming support cases, prepare source-backed answers and route unresolved issues to the right team.

Customer Experience & Support

From cancellation to a new bookingIllustrative workspace

A last-minute appointment cancellation

InputVacant slot and an opted-in waitlist

ActionOffer the slot to an eligible customer

OutputA new booking confirmed by the customer

Illustrative time options; requests require team approval.

Confirm the new booking only after the customer accepts.

Appointment & No-Show Management

Coordinate booking availability, reminders and canceled slots to reduce preventable no-shows.

Customer Experience & Support

Evidence-based service eligibility reviewIllustrative workspace

A service request with a missing serial number

A service request with a missing serial numberReview draft

Input: Product, purchase and warranty details
Action / check: Compare available evidence and identify gaps
Output: A service eligibility precheck for authorized review

Request alternative evidence rather than deciding without proof.

Warranty & Service Entitlement Verification

Match product, purchase and warranty records to speed service eligibility checks while escalating uncertain cases.

Customer Experience & Support

Cross-team complaint coordinationIllustrative workspace

A complaint requiring input from several teams

A complaint requiring input from several teamsReview draft

Input: Complaint history, deadlines and decision records
Action / check: Identify the coordinator and specialist tasks
Output: An escalation plan with assigned owners

Keep decisions and customer communication linked to one case.

Complaint & Escalation Management

Track critical complaints with owners, deadlines and decisions so cross-team escalations do not stall.

Customer Experience & Support

Reflect capacity changes in bookingsIllustrative workspace

A resource becomes unavailable for maintenance

InputResource capacity and existing reservations

Action / checkRecheck availability and flag conflicts

OutputA capacity and booking list for authorized review

Illustrative time options; requests require team approval.

Do not confirm new bookings before capacity is verified.

Reservation & Capacity Management

Connect capacity and booking channels to reduce double bookings and identify availability conflicts.

Experience in enterprise software.

Examples from enterprise web, mobile and platform projects by Basamak Bilişim, the team behind Otematik.

WHY OTEMATIK

A team to implement the product in your workflow.

AI-assisted review, suitable integrations and one team for setup and support.

AI-first

Intelligent workflows tailored to needs

Integration

Connect with your existing tools

Done for you

One team for setup and support

LET’S FIND YOUR BEST-FIT SOLUTION

Not sure which solution you need?

Tell us how your Customer Experience & Support team works today. Let’s define the products and implementation scope together.

Request a quote and setup

Which team needs a smarter workflow?

Route each customer request with the context your team needs.

Explore solutions for Customer Experience & Support.

AI Phone Assistant

Customer Support Automation

Appointment & No-Show Management

Warranty & Service Entitlement Verification

Complaint & Escalation Management

Reservation & Capacity Management

Experience in enterprise software.

A team to implement the product in your workflow.

Not sure which solution you need?

Tell us about your Customer Experience & Support needs.