IT & Technology Operations

Manage technology operations alongside evidence, cost and access.

Track IT requests, incidents, licenses and access reviews. Organize technical evidence so teams can take controlled, informed action.

Request a quote and setup Explore solutions7 solutions

Tell us what you need; we will define the scope and setup steps with you.

Route a widespread IT issueIllustrative workspace

Several employees report the same errorReview draft

Input: IT request, device details and approved fix guidance
Action / check: Check shared symptoms and the scope of approved fixes
Output: A grouped set of requests for the IT incident team

Source: Employee support records and approved IT guidance

SOLUTIONS FOR IT & Technology Operations

Explore solutions for IT & Technology Operations.

Explore the solution that fits your needs. Features, usage and integration options are explained on each product page.

7 solutions

IT & Technology Operations

Route a widespread IT issueIllustrative workspace

Several employees report the same error

Several employees report the same errorReview draft

Input: IT request, device details and approved fix guidance
Action / check: Check shared symptoms and the scope of approved fixes
Output: A grouped set of requests for the IT incident team

Do not close requests individually before checking for a wider incident.

IT Service Desk Automation

Capture complete IT requests, suggest approved fixes and route unresolved cases to the correct team.

IT & Technology Operations

Route a critical alert to the current on-call ownerIllustrative workspace

An alert points to a previous on-call owner

An alert points to a previous on-call ownerReview draft

Input: Monitoring alerts, severity rules and on-call roster
Action / check: Verify duplicates, severity and the current owner
Output: An incident record for escalation to the on-call owner

Verify current coverage rather than leaving a critical alert with a former owner.

IT Incident Triage & Escalation

Deduplicate monitoring alerts, assess severity and escalate critical incidents according to on-call coverage.

IT & Technology Operations

Review a spend deviation against policyIllustrative workspace

A critical service approaches its budget threshold

Input: Cloud and AI usage records and budget thresholds
Action / check: Compare the increase with its usage source and stop policy
Output: A spend alert and review proposal for the authorized owner

Do not interrupt critical services blindly; follow the authorized policy.

Cloud & AI Spend Management

Attribute cloud and AI service costs to usage sources and flag unusual spend before budgets are breached.

IT & Technology Operations

Review audit evidence freshnessIllustrative workspace

Compliance evidence is an outdated version

InputControl requirement, document version and evidence owner

Action / checkIdentify missing or outdated supporting evidence

OutputAn evidence renewal and review task for its owner

Do not present old evidence as current; retain the review trail.

Compliance Evidence & Audit Workflows

Map compliance controls to evidence owners and flag missing or outdated documents ahead of audits.

IT & Technology Operations

Route unowned access for approvalIllustrative workspace

An administrator account has no identified owner

InputUser, role and access ownership records

Action / checkReview access needs and the responsible approver

OutputA risk and decision task for the authorized access team

Do not delete the account directly; obtain approval for critical access changes.

Access Rights Review

Turn user and role permissions into periodic access reviews with traceable approvals and actions.

IT & Technology Operations

Review an unused license against its contractIllustrative workspace

A rarely used license remains under contract

Input: License, user, usage and contract details
Action / check: Compare low usage with renewal and penalty terms
Output: A license adjustment or renewal proposal for approval

Do not cancel a subscription before reviewing its contractual terms.

SaaS License & Subscription Cost Optimization

Compare licenses, users and usage records to identify avoidable SaaS spend and support approved renewal decisions.

IT & Technology Operations

Capture reproducible bug evidence safelyIllustrative workspace

A reported bug would require live personal data

Authorized test records, screenshots and log evidenceReview draft

Input: Reproduction steps, authorized test environment and masked data
Action / check: Establish a safe reproduction path and evidence scope
Output: Reproduction steps and an evidence pack for developers

Do not test with live data without permission; use a safe alternative.

Software Bug Reproduction & Evidence Pack

Reproduce issues in an authorized test environment and package screenshots and logs for developers.

Experience in enterprise software.

Examples from enterprise web, mobile and platform projects by Basamak Bilişim, the team behind Otematik.

WHY OTEMATIK

A team to implement the product in your workflow.

AI-assisted review, suitable integrations and one team for setup and support.

AI-first

Intelligent workflows tailored to needs

Integration

Connect with your existing tools

Done for you

One team for setup and support

LET’S FIND YOUR BEST-FIT SOLUTION

Not sure which solution you need?

Tell us how your IT & Technology Operations team works today. Let’s define the products and implementation scope together.

Request a quote and setup

Which team needs a smarter workflow?

Manage technology operations alongside evidence, cost and access.

Explore solutions for IT & Technology Operations.

IT Service Desk Automation

IT Incident Triage & Escalation

Cloud & AI Spend Management

Compliance Evidence & Audit Workflows

Access Rights Review

SaaS License & Subscription Cost Optimization

Software Bug Reproduction & Evidence Pack

Experience in enterprise software.

A team to implement the product in your workflow.

Not sure which solution you need?

Tell us about your IT & Technology Operations needs.