01 · A practical approach
The Otematik approach
Exclude the customer from outreach when consent is missing; do not prepare or send a campaign message without a valid permission basis.
02 · From input to review
The workflow
Required information
Past customers who have not purchased recently are scattered across sales records, leaving no clear re-engagement list.
What the AI assesses
Combine customer history, filter by valid outreach permission and create traceable follow-up tasks for sales.
03 · OTEMATIK AI
What your team receives
Deliverable: Re-engagement list and recorded customer responses. Success metric: Customers won back.
Implementation scope and requirements
Authorization, approval steps and exception owners are agreed with your team during setup.
Product-wide scope and access conditions
Message consent, channel policies and personal-data processing requirements are checked during setup.