01 · A practical approach
The Otematik approach
Without a matching serial number, do not assert coverage; request alternative purchase evidence for review.
02 · From input to review
The workflow
Required information
A customer requests repair and asks whether the product is still covered by warranty.
What the AI assesses
Retrieve the available product and coverage records, show confirmed terms and flag unresolved conditions for service.
03 · OTEMATIK AI
What your team receives
Deliverable: Service entitlement assessment note. Success metric: Cases opened with incorrect entitlement.
Implementation scope and requirements
Authorization, approval steps and exception owners are agreed with your team during setup.
Product-wide scope and access conditions
Implementation is scoped after checking access and data in the customer’s systems; no prebuilt connection is assumed.