01 · A practical approach
The Otematik approach
Do not reduce an unresolved critical issue to a risk score; track the case owner, deadline and customer communication.
02 · From input to review
The workflow
Required information
A customer's product usage has dropped over recent weeks ahead of a renewal.
What the AI assesses
Review the usage decline alongside support history and renewal timing, then assign a prioritized account follow-up.
03 · OTEMATIK AI
What your team receives
Deliverable: Risk signal list and account-owner actions. Success metric: Retention rate of at-risk customers.
Implementation scope and requirements
Authorization, approval steps and exception owners are agreed with your team during setup.
Product-wide scope and access conditions
Implementation is scoped after checking access and data in the customer’s systems; no prebuilt connection is assumed.